Last updated: June 17, 2020.

This Privacy Policy (“Policy”) describes how AIRXOS, Inc., its affiliates, and its subsidiaries (collectively, “we”, “our,” or “us”) collect, use, and disclose personal information about you when you interact with AIRXOS. These interactions may include when you visit our website, use any mobile applications we offer, or when you otherwise interact with us for unmanned traffic management services, emergency response, to seek employment with us, or other services we may offer (collectively the “Services”).

By personal information, we mean any information, that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with you, as an individual, or your household.

Operators of UAS in the United States should be aware that the Federal Aviation Administration (FAA) has issued a privacy statement regarding information collected within the FAA’s Low Altitude Authorization and Notification Capability (LAANC). That privacy statement is available here:


Information You Provide:

Use of the Services requires provision of information required by the FAA to receive an authorization for entry into controlled airspace, pursuant to Public Law 112-95, § 333, and 14 CFR § 107.41. This information includes name of operator (first and last); contact phone number during flight; UAS registration number; proof of FAA certificate including certification number or other proof of certification, start date and time; duration of flight; maximum altitude; geometry (center point with radius or one GeoJSON polygon); applicable UASFM grid object IDs; Applicable UASFM grid object effective dates; Airspace class(es); and submission reference code.

As you use the Services, we may collect additional personal information directly from you. For example, you may provide personal information to us when you register to use the Services or create an account whether for your organization or on your own behalf.

The categories of information we may collect directly from you include the following:

  • Identifiers, such as your name, work or home postal address, role in your flight operation, email address, driver’s or operator’s license number, FAA certification information, account user name and password, or other similar identifiers when you register for the Services;
  • Certain Protected characteristics, such as your gender, age, or any other protected classifications under applicable law;
  • Audio, electronic, visual, or similar information, such as UAS images, photographs, or videos;
  • Professional or employment-related information, including association membership or professional licenses, FAA certification information including airman certificates, flight hours, or if you seek employment from us, your work experience and other qualifications, including education information such as schools attended, scholastic performance, and academic record;
  • Geolocation data, such as current location, address, and location history (especially relevant to mobile app users)
  • Communications, such as message board or forum posts, poll or survey answers, reviews, or information you may share when you contact us for support.
  • Aircraft Inventory Details, such as aircraft registration, make, model, manufacturer, tail numbers, propulsion, custom sensors, components, and geometry.
  • Operational Data, such as Crew, training requirements, certification requirements, Route definitions, Command and Control link details, flight plans and preflight procedures.

Information collected from you automatically when you use our Services:

When you use the Services, we or third parties may collect information automatically using cookies, web beacons, or similar technologies from your computer, tablet, mobile phone or other device used to access the Services, as well as related software. Cookies are a feature of web browser software that allows web servers to recognize the computer used to access a web site and are stored as small pieces of data by a user’s web browser on the user’s device. We or third parties may also use web beacons (small pieces of data that are embedded in images on the pages of web sites) and auditing software to track page views and online activity, and entry and exit points to and from emails. In addition, we may use web beacons, cookies, customized links and/or similar technologies to determine whether any emails or electronic publications sent by us to those who have requested them from us have been opened and which links are clicked.

An example of these technologies is our use of analytics tools to help analyze how users use the Services. Such tools use information generated by cookies about your use of the web site (including IP address), which is transmitted to our analytics service provider(s). This information is then used to evaluate users’ use of the Services and to compile statistical reports on activity for us. We may work with third party advertising networks that may promote our Services or other services elsewhere on the web, including through online behavioral advertising.

The categories of information we collect automatically include the following:

  • Identifiers such as unique device identifiers, online identifiers, other persistent identifiers, IP address, or advertising IDs;
  • Internet or other electronic network activity information, such as browsing history, search history, or information regarding your interaction with an internet web site application or advertisement;
  • Geolocation data, such as precise GPS coordinates, information from your devices, and estimations of your location based on other information we may gather, including when you use our mobile apps.
  • Operational data, such as surveillance track positions, drone telemetry, contract notifications, LAANC authorizations, inter USS communication, airspace volume and flight path conformance weather data, and other flight information, drone information, and certifications.

You may have options about automatic data collection as described in the YOUR CHOICES AND RIGHTS section below.

Information collected from other sources:

The categories of information we collect from other sources include the following:

  • Professional or employment-related information, in cases where we conduct background checks on job applicants or others, including information relevant to education, qualifications and references;
  • Demographic information, such as your gender, race, sexual orientation, age, or any other protected classifications under applicable law;
  • Segment information. Information regarding marketing segments and similar information about your characteristics and preferences.
  • Site surveillance, such as population density, signal density, topography, and obstacles

We collect the above information from the following categories of sources:

  • Other parts of our business, including our parent company, subsidiaries, and affiliates, some of which do not share our name or branding;
  • Third-Party Service Providers, including data brokers;
  • Mobile location analytics providers;
  • Advertising networks; and
  • Government Agencies


We collect the information about you, listed above, for the following purposes:

  • Identification and authentication: We use your personal information to verify your identity when you access and use our Services and for other security purposes;
  • Operating the Services: We process your personal information to provide the Services you have requested;
  • Improving our Services: We analyze information about how you use our Services to provide an improved experience for our customers of all our Services, including product testing and site analytics;
  • Communicating with you: We may use your personal information when we communicate with you, for example if we are providing information about changes to the Terms of Use or if you contact us with questions, or if we need to communicate with you as a UAS operator as part of our LAANC service, and our communications with you for these and other uses may be via mail, telephone, e-mail, text message and other electronic messages and we may use automatic telephone dialing systems to call, text or deliver prerecorded or other messages to any telephone number you provided us;
  • Marketing: We may use your personal information to build a profile about you and place you into particular marketing segments in order to understand your preferences better and to appropriately personalize the marketing messages we send to you;
  • Protecting ourselves and our users: We may use your personal information to help us detect and combat fraud and identify violations of law or our Terms of Use, or to protect the personal safety or interests of you or any other person;
  • Exercising our rights: We may use your personal information to exercise our legal rights, for example to respond to fraud, intellectual property infringement or violations of law or our Terms of Use, which are available on the AIRXOS corporate website;
  • Complying with our obligations: We may process your personal information to, for example, carry out fraud prevention checks or comply with other legal or regulatory requirements, where this is explicitly required by law;
  • Customizing your experience: We may use your personal information to improve our Services, such as by providing interactive or personalized elements on the Services, providing you with content based on your interests, or developing new products and services.

We also may combine or aggregate any of the information we collect through the Services or about you, whether offline in our interactions with you or from third parties for any of these purposes, including delivering targeted advertisements that are based on your previous online activity on the Services and on other websites. We may also use and share your information in such a way that we or third parties may not reasonably re-identify you.


We may disclose the personal information we collect about you as described above to the following categories of parties for business, i.e., operational, purposes:

  • Service providers and business partners, such as those performing authorization services, authentication services, transaction services, or other services;
  • Our corporate family, including our affiliates and subsidiaries, including companies that we may acquire in the future, as necessary for any of the purposes for which we use your personal information described above. Our affiliates and subsidiaries may also use your personal information to provide and improve their own products and services and to market such products and services to you.
  • Entities in relation to a transaction, such as potential transaction partners, service providers, advisors, and other third parties in connection with the consideration, negotiation, or completion of a corporate transaction, including any acquisition or merger, asset sale, or other proceeding involving a sale or transfer of corporate assets;
  • Government bodies, such as law enforcement agencies, regulatory agencies (including the FAA in particular for the data we collect from UAS operators for the LAANC program), courts, or other governmental authorities.

We may also disclose your personal information to third parties for any of the following additional business, i.e., operational, purposes:

  • To receive services in connection with our business operations (for example, individuals may be able to review flight advisories);
  • To facilitate delivery of marketing communications, promotional materials, or advertisements that may be of interest to you;
  • To comply with the law, such as responding to a subpoena or other legal process, or to comply with government reporting obligations, including our obligation to provide information to the FAA that is required to receive an authorization for entry into controlled airspace;
  • To protect our rights, the integrity of the Services, or your safety or the safety of others;
  • To detect, prevent, or respond to fraud, intellectual property infringement, violations of our Terms of Use, violations of law, or other misuse of the Services.

We may also share de-identified information with anyone and for any purpose.


Information collected through the Services will be processed in and subject to the laws of the United States. If you are not located in the United States, you should be aware that United States laws may not provide the same level of protection for your personal information as your home country, and may be available to the United States government or its agencies as required by law including under a lawful order. In addition, we may transfer your information outside the United States to our affiliates, business partners, and service providers located in other countries.


We have administrative, technical, and physical safeguards designed to safeguard the information collected by the Services. However, no information system can be 100% secure, so we cannot guarantee the absolute security of your information. Moreover, we are not responsible for the security of information you transmit to the Services over networks that we do not control, including the Internet and wireless networks. Subject to certain deletion rights you may have depending on where you reside and under laws applicable to you (see next section below), we retain personal information relating to you for as long as we reasonably need it for legitimate business purposes, including to manage any account you might have with us. After our relationship or other interaction with you has ended, we may retain information for a period of time for communications with you and for internal record keeping. We may also retain records to investigate or defend against potential legal claims, and also as required by law.


If you do not want the Services to collect information through the use of cookies when you use our website, you can set your web browser to reject cookies. Each browser is different, so you should check your browser’s “Help” menu to learn how to change your cookie preferences. If you reject or block cookies from the Services, however, the Services may not function as intended.

For more information about targeted online behavioral advertising generally and information regarding how to “opt-out” from targeted advertising provided by certain participating companies, you may want to visit: or

We do not respond to web browser “do not track” signals or other mechanisms that provide a method to opt out of the collection of information across the networks of websites and online services in which we participate. If we do so in the future, we will describe how we do so in this Privacy Policy. Visit the following website,, for more information on this developing area.

To the extent you establish an online account with us when registering for the services or otherwise, you may change any of your personal information in your account by editing your profile within your account or by sending an email to us at

If you are a California resident, you may have additional rights, including:

  • Right to access personal information we have collected in the last 12 months.
  • Right to receive information regarding the categories of personal information we collected, the sources from which we collected personal information, the purposes for which we collected and shared personal information, and the categories of personal information that we disclosed for a business purpose in the 12 months preceding your request.
  • Right to delete the personal information that we have collected from you. Please note, however, that we may need to keep certain information, as permitted by applicable law.
  • We do not offer an option to opt-out of sales of your personal information because we do not engage in sales.
  • Right to be free of discrimination. We will not discriminate against a consumer on the basis of their exercise of their California privacy rights.

Also, if you are using our LAANC services in the United States, you may be able to request access to your LAANC Data or request its destruction regardless of your state of residence. Please see the Contact Us section below to make such a request.


Except to the extent limited by applicable law, we may update this Policy from time to time to reflect changes in our privacy practices, legal requirements, and other factors by prominently posting notice of the update. We encourage you to periodically review this Policy for the latest information on our privacy practices. Changes to our Policy will be effective when posted and the new effective date will be identified.

If we make any changes to the Policy that materially impact previously collected personal information about you, we will make reasonable efforts to provide notice and obtain consent to any such changes as may be required by law.


If you have any questions about this Policy or our use of your information collected through the Services, please contact us at or 617-306-9132. You or your authorized agent may also contact us at that address or number to exercise your rights over your personal information. When reviewing a rights request, we may contact you to verify your identity.